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7-Day Money Back Guarantee

Refund Policy

We stand behind our services with a 7-day refund policy. Your satisfaction is our priority.

Our Refund Policy

At NordenVps, we're committed to providing exceptional VPS hosting services. If you're not completely satisfied with your purchase, we offer a straightforward 7-day refund policy to ensure your peace of mind.

7-Day Money Back Guarantee

Request a full refund within 7 days of your initial purchase—no questions asked.

Eligible Services

Our 7-day refund policy applies to the following services:

  • VPS Hosting Plans - All virtual private server packages
  • Dedicated Server Plans - Monthly dedicated server subscriptions
  • Game Server Hosting - Gaming server packages
  • Initial Service Purchases - First-time orders for new services

How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

  • Open a support ticket within 7 days of your purchase date
  • Clearly state that you are requesting a refund in your ticket
  • Include your order number or invoice reference
  • Provide a brief reason for your refund request (optional but appreciated)
  • Our support team will process your request within 24-48 hours
Important:

All refund requests must be submitted via our ticket system. Refund requests submitted through other channels (email, live chat, social media) may experience delays in processing.

Refund Processing

Once your refund request is approved:

  • Refunds are processed within 3-5 business days
  • The refund will be issued to your original payment method
  • You will receive a confirmation email once the refund is processed
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider

Services Not Eligible for Refund

The following services and situations are not covered by our refund policy:

Renewals

Service renewals are not eligible for refunds. The 7-day guarantee only applies to initial purchases.

Upgrades

Plan upgrades or addon purchases are not refundable. Only the initial service purchase qualifies.

Colocation Services

Remote hands colocation services with GITC.dk are non-refundable due to their nature.

Setup Fees

One-time setup fees, installation charges, or custom configuration fees are non-refundable.

Domain Names

Domain registration and transfer fees are non-refundable as these are third-party services.

Policy Violations

Services terminated due to Terms of Service violations are not eligible for refunds.

After the 7-Day Period

After the 7-day refund period has expired, all sales are final. We do not offer prorated refunds for unused service time. However, we encourage you to contact our support team if you're experiencing issues with your service—we're here to help resolve any problems.

Need Help Instead?

Before requesting a refund, consider reaching out to our support team. Many issues can be resolved quickly, and we're committed to ensuring you have the best possible experience with NordenVps.

Cancellation Policy

If you wish to cancel your service without requesting a refund:

  • You can cancel your service at any time from your client area
  • Services will remain active until the end of your current billing period
  • No refunds will be issued for the remaining service time after cancellation
  • Cancelled services will not auto-renew

Questions?

If you have any questions about our refund policy or need clarification on whether your service qualifies, please don't hesitate to contact our support team. We're here to help!

Need Assistance?

Our support team is ready to help with any questions about refunds or your services.

Contact Support