Privacy Policy

1. Introduction

NordenVps ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Virtual Private Server (VPS) hosting services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

When you register for NordenVps services, we collect the following personal information:

• Account Information: Full name, email address, phone number, billing address
• Payment Information: Credit card details, PayPal account information, or other payment method data (processed securely through third-party payment processors)
• Identity Verification: In certain cases, we may request government-issued identification for verification purposes
• Company Information: Business name, tax ID, company address (for business accounts)

Technical Information

We automatically collect certain technical information when you use our services:

• Server Usage Data: CPU usage, memory consumption, bandwidth usage, disk space utilization
• Connection Data: IP addresses, connection timestamps, access logs
• Device Information: Browser type, operating system, device identifiers
• Performance Metrics: Server uptime, response times, error logs

Communications

We collect information from your communications with us:

• Support ticket contents and attachments
• Email correspondence with our team
• Live chat transcripts
• Phone call recordings (with your consent, for quality assurance)

3. How We Use Your Information

NordenVps uses the collected information for the following purposes:

Service Delivery

• Provisioning and managing your VPS hosting services
• Processing payments and maintaining billing records
• Providing technical support and customer service
• Monitoring server performance and uptime
• Detecting and preventing service abuse

Security & Compliance

• Protecting against fraud, unauthorized access, and security threats
• Investigating and preventing DDoS attacks and malicious activities
• Complying with legal obligations and law enforcement requests
• Enforcing our Terms of Service and Acceptable Use Policy

Service Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Optimizing infrastructure and network performance

Communications

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing important security alerts
• Sending promotional offers (with your consent)

4. Data Storage & Security

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Access Controls: Strict access controls limit who can view your personal information
• Secure Infrastructure: Our servers are hosted in secure, professionally managed data centers
• Regular Audits: We conduct regular security audits and vulnerability assessments
• DDoS Protection: Layer 4 DDoS protection is included with all services

Data Backup

While we maintain backups of our infrastructure, you are responsible for backing up your own data. Professional backup services are available for purchase through our support ticket system.

5. Third-Party Services

We work with trusted third-party service providers to deliver our services:

Payment Processors

We use secure third-party payment processors (such as Stripe, PayPal) to handle payment transactions. These providers have their own privacy policies governing the use of your payment information.

Datacenter Services

Our services are hosted at GITC.dk datacenter in Denmark. We use their server infrastructure and network connectivity for our VPS hosting services.

Analytics & Monitoring

We may use third-party analytics tools to monitor service performance and usage patterns. These tools help us improve our services and user experience.

Third-Party Limitations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information with service providers necessary to deliver our services.

6. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services. We use cookies for:

• Essential Cookies: Required for basic website functionality and user authentication
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Security Cookies: Help detect and prevent security threats

Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

• Access: Request a copy of the personal information we hold about you
• Portability: Receive your data in a structured, machine-readable format

Correction & Updates

• Correction: Request correction of inaccurate or incomplete information
• Updates: Update your account information at any time through your client area

Deletion & Restriction

• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances

Exercising Your Rights

To exercise any of these rights, please submit a support ticket at our support portal. We will respond to your request within 30 days.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts

While your account is active, we retain all necessary information to provide and support our services.

Closed Accounts

• Personal Information: Deleted within 7 days of account closure, except as required by law
• Server Data: Deleted within 7 days of service termination
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Records: Retained for up to 2 years for quality assurance

Legal Requirements

We may retain certain information longer if required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.

9. International Data Transfers

NordenVps operates primarily in Denmark where our services are hosted at GITC.dk datacenter. Your information may be transferred to, stored, and processed in Denmark or other countries where our service providers operate.

Data Protection Standards

We ensure that all international data transfers comply with applicable data protection laws. Our data center partner maintains high security and privacy standards consistent with European data protection regulations.

European Users

For users in the European Economic Area (EEA), we comply with GDPR requirements for data protection and privacy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the bottom of this page
• Send an email notification to your registered email address
• Display a notice in your client area
• Provide at least 30 days notice before changes take effect

Your Continued Use

Continued use of our services after changes to this Privacy Policy constitutes your acceptance of the updated terms.